Work Flow, Audit setup The following illustrates the work flow steps involved in auditing, using handhelds: Audit Setup: Create the audit on a PC (or Local Area Network); or set the audit up on the web <figure 1>. Customer Names: Prepare your customer names and profiles to be downloaded to the handheld as well. Example profiles include Service (aka Measure) pricing, contractors and customer information. Rules: Set up the rules that will generate Work Orders based on Audit discoveries. Conduct the Audit: Perform the audit, entering the data gathered into the handheld. Note: Depending if the handheld is wireless, additional information can be downloaded to the handheld depending upon the data being gathered, as the data is gathered. Sketching in problem areas Estimate Costs: As the Audit is being done, begin building an estimate of the cost to implement any changes being recommended. Create Workorder: Optionally, create an actual workorder (which can be validated/authorized immediately if the auditor is wireless) as the audit is being performed.